I turn manual chaos into systems that run themselves.

Foxit Software is a PDF company with 1000+ staff globally, offering PDF solutions to a range of businesses. I worked in the GBITS (CIO) department, managing internal workflows, automations, business procedures, applications and M365, working cross-functionally and across multiple borders.

Major achievements

• Licence optimisation:
  • Analysed employees across 10+ SAAS products, identifying redundancies that generated over $100,000 in annual savings
• PowerApps development:
  • Onboarding application for new employees, simplifying and enhancing the employee experience
  • Interactive organisation chart with search and individual user view capabilities, improving cross-functional communication and collaboration
• Power Automate:
  • Created a cross-functional Power Automate flow to manage external GDPR & CCA data requests. Processing 80+ unique requests monthly, ensuring visibility and significant manual time reduction
• System integration:
  • HiBob to Entra ID and NetSuite, improving data flow and user management. Ensuring there are no more account discrepancies
• Governance:
  • Brought control of external software under IT governance, including Asana and Zoom, enhancing governance and control
• NetSuite migration:
  • Managed data migration for 1000+ employees and millions of invoices and data records from internal systems

Key responsibilities

• Managed and maintained key business applications, including Oracle NetSuite, Freshdesk, KnowBe4, Bitwarden, and M365, ensuring optimal performance, security, and user accessibility
• Early adopter of AI technologies, regularly leveraging ChatGPT, Copilot, Claude and other AI tools to streamline workflows and drive innovation
• Leveraged data analysis tools, including Oracle NetSuite (SQL) and Excel, to extract actionable insights for cross-functional teams
• Generated comprehensive reports in NetSuite for stakeholder decision-making
• Designed, implemented, and optimised business system workflows and processes, working closely with stakeholders for continuous improvement
• Managed system enhancement projects, ensuring timely and cost-effective completion in alignment with business goals
• Documented system updates and processes, developed user manuals, and improved the knowledge base by creating and updating articles
• Collaborated across functional teams with IT and operations departments, ensuring business systems alignment and resolving issues
• Conducted interviews and led selection processes for multiple IT/IS roles

Major achievements

• Utilised Power Automate and Freshdesk to automate multiple processes, including comprehensive onboarding and offboarding workflows for all global staff
• Created the company's first comprehensive organisational chart using Visio and Azure AD data integration
• Established a new test Azure environment for employee SSO and application testing

Key responsibilities

• Reported directly to the CIO and collaborated on strategic technology initiatives
• Implemented process automation and improvement through Power Automate
• Monitored and actioned privacy inbox data deletion requests for compliance
• Managed the internal IT helpdesk (Freshdesk) and knowledge base, including content creation, video tutorials, ticket assignment, and usage optimisation
• Assisted in the global rollout of Microsoft Endpoint (Intune) to devices worldwide
• Developed and published global IT policies and procedures

Digital Autopilot provides digital marketing management to companies predominantly across Australia. I was both an account manager and the key Google Ads expert, as well as a data analyst.

Major achievements

• Increased leads for a repair business from approximately 30 to over 200 per month
• Doubled a beauty and wellness spa's leads and revenue

Key responsibilities

• Guided new clients through onboarding and campaign creation processes
• Managed clients' Google accounts and implemented advanced techniques to improve campaign performance
• Conducted client meetings and delivered strategic presentations
• Created, designed and analysed client reports using Google Looker Studio, PowerBI, and AgencyAnalytics
• Directly managed one team member and provided indirect guidance to another for Google Ads and SEO optimisation

Major achievements

• Developed a semi-automated Google Sheet system to track all client account changes and optimisations
• Created a comprehensive CSV database of Melbourne suburbs by distance and direction from the CBD for geographic targeting

Key responsibilities

• Managed client accounts and implemented daily campaign optimisations
• Conducted regular client meetings to review key performance data and strategic recommendations
• Implemented innovative techniques to generate increased quality traffic for clients
• Created and analysed customised client reporting solutions
• Trained and mentored two team members in Google Ads best practices