Managed and maintained key business applications, including Oracle NetSuite, Freshdesk, KnowBe4, Bitwarden, and M365, ensuring optimal performance, security, and user accessibility.
Early adopter of AI technologies, regularly leveraging ChatGPT, Copilot, Claude and other AI tools to streamline workflows and drive innovation.
Leveraged data analysis tools, including Oracle NetSuite (SQL) and Excel, to extract actionable insights for cross-functional teams.
Designed, implemented, and optimised business system workflows and processes, working closely with stakeholders for continuous improvement.
Managed system enhancement projects, ensuring timely and cost-effective completion in alignment with business goals.
Documented system updates and processes, developed user manuals, and improved the knowledge base by creating and updating articles.
Collaborated across functional teams with IT and operations departments, ensuring business systems alignment and resolving issues.
Conducted interviews and led selection processes for multiple IT/IS roles.
Major Achievements
Licence Optimisation: Analysed employees across 10+ SAAS products, identifying redundancies that generated over $100,000 in annual savings.
PowerApps Development: Onboarding application for new employees and interactive organisation chart with search capabilities.
Power Automate: Created flow to manage external GDPR & CCA data requests, processing 80+ unique requests monthly.
System Integration: HiBob to Entra ID and NetSuite, improving data flow and user management.
Governance: Brought control of external software under IT governance, including Asana and Zoom.
NetSuite Migration: Managed data migration for 1000+ employees and millions of invoices and data records.
Key Responsibilities
Reported directly to the CIO and collaborated on strategic technology initiatives.
Implemented process automation and improvement through Power Automate.
Monitored and actioned privacy inbox data deletion requests for compliance.
Managed the internal IT helpdesk (Freshdesk) and knowledge base, including content creation, video tutorials, ticket assignment, and usage optimisation.
Assisted in the global rollout of Microsoft Endpoint (Intune) to devices worldwide.
Developed and published global IT policies and procedures.
Major Achievements
Utilised Power Automate and Freshdesk to automate multiple processes, including comprehensive onboarding and offboarding workflows for all global staff.
Created the company's first comprehensive organisational chart using Visio and Azure AD data integration.
Established a new test Azure environment for employee SSO and application testing.
Key Responsibilities
Guided new clients through onboarding and campaign creation processes.
Managed clients' Google accounts and implemented advanced techniques to improve campaign performance.
Conducted client meetings and delivered strategic presentations.
Created, designed and analysed client reports using Google Looker Studio, PowerBI, and AgencyAnalytics.
Directly managed one team member and provided indirect guidance to another for Google Ads and SEO optimisation.
Major Achievements
Increased leads for a repair business from approximately 30 to over 200 per month.
Doubled a beauty and wellness spa's leads and revenue - watch here.
Key Responsibilities
Managed client accounts and implemented daily campaign optimisations.
Conducted regular client meetings to review key performance data and strategic recommendations.
Implemented innovative techniques to generate increased quality traffic for clients.
Created and analysed customised client reporting solutions.
Trained and mentored two team members in Google Ads best practices.
Major Achievements
Developed a semi-automated Google Sheet system to track all client account changes and optimisations.